Return and Refund

Please review the following policy carefully to understand your rights and responsibilities when buying from BoxyBe.

Returns And Refunds

You can request a return and refund within 30 days of receiving your order under the following circumstances:

Faulty Items

If the item you received is faulty or doesn’t work properly, take a photo or video showing the issue within 30 days of receipt. Once we process the evidence, we’ll issue an immediate refund without needing you to return the item.

Items Not As Described, Expected, Or No Longer Needed

If you want to return an item that isn’t faulty, contact us within 30 days of receipt to start the return process. We’ll provide a full refund after receiving the goods in their original condition and packaging. You have another 30 days to return the goods once you’ve informed us. 

Sale Items

You have the same refund rights for sale items as you do for full-priced items.

We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.

Refund Processing Time

Once we receive your returned items, please allow 5 to 7 business days for us to process your refund. Refunds will be credited back to your original payment method.

Return Fee

There are absolutely no return fees. We do not charge restocking fees, and we cover the cost of returns as long as the items are returned in their original, unused condition.

How to Initiate a Return

If you would like to return an item, please contact us at support@boxybe.com with your order details, and our team will guide you through the process.

Need Help?

If you have any questions or need assistance with a return, feel free to reach out to us at support@boxybe.com or call us at +1 (307) 387-6909.